Administrative Support.  Advise prospective students on ATNS courses and programmes as well as other services offered and follow up on enquires to secure registration.  Respond to enquiries about learning courses and send course information packs to prospective students via post and email.  Process student enrolments and monitor overall student progress for learning courses. Process all related information and file results sheets, send letters to students and update the database. Administer student completions which include recording the results on the database, checking payments, completing all relevant forms, issuing Certificates and/or badges to students and updating the ATNS management report.  Liaise with the primary service provider regarding training logistics and arrangements. Assist in the preparation of agendas, venues, documents, etc. for meetings.  Maintain and update manual and computerised records of students, spread sheets, reports, databases, course information and other relevant systems to ensure that all records are kept up to date.  Assist with the production and uploading of study and course materials in collaboration with staff members in the Learning Team to ensure a high level of consistency and quality is maintained. Provide any other duties as reasonably required by the Senior Specialist: Capacity Development.

Quality Management System.  Maintain all department QMS procedures, directives and instructions, ensuring the ongoing availability and currency thereof on the ATNS share-point system.  Ensure up to date notification of changes to filing indices.  Maintain the ISO filing system of the department and inform the Senior Specialist: Capacity Development of any changes.

Stakeholder Relations Management - Establish good working relationships with students. Establish and maintain good working relationships with various internal. departments, including Finance, Supply Chain Management, Aviation Training Academy, Air Traffic Services, IT, and others. Establish sound relations with external service providers