Ø  Align daily operations with Regional Operations goals and objectives, ensuring multidisciplinary coordination across the entire Air Traffic Services Unit

Ø  Provide operational leadership to the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall ATNS business strategy.

Ø  Provide operational Air Traffic Service Unit input and insights into the operations and long-term ATNS strategy.

Ø  Support the Head and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS.

Ø  Lead the design, implementation and management of the Air Traffic Service Unit business plan, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements.

Ø  Drive delivery of the required projects/initiatives within the Air Traffic Service Unit strategy to be on time, within budget and to the required standard.

Ø  Analyse trends and metrics in partnership with the Head to develop the required solutions, programs, and policies aligned to the business needs and strategies.

Ø  Support co-ordination and implementation of the corporate transformation strategy in the Air Traffic Service Centre/Unit in line with relevant policies and legislation.

Ø  Build and maintain strong business relationships with customers to understand their strategies and plans to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs.

Ø  Ensure continuous collaboration for conducting of research and development to enable continuous enhancement of the Air Traffic Service Centre/Unit’s operating model, products and services aligned with trends, technological advances, and changes in business strategy.

Ø  Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit ’s resources to meet the required service delivery capability aligned to customers’ requirements.

Ø  Ensure the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended Practises.

Ø  Develop, implement, maintain, measure, monitor and continuously review the Air Traffic Service Centre/Unit’s Station Standing Instructions, policies, procedures, service level agreements, and letters of procedures and/or agreements.

Ø  Manage and implement Aeronautical Information Management to ensure the required level of support and to enhance the provision of the Air Traffic Service requirements.

Ø  Provide Air Traffic Service Unit inputs and participate in the review of legislation that affects the delivery of Air Traffic Services. 

Ø  Manage and oversee investigations into air traffic incidents and occurrences, recommending and implementing appropriate action. 

Ø  Authorise the extension of normal services and services for special operations in accordance with policy and regulations, providing personnel and facilities at locations where ATS is not permanently provided and augmenting staff at permanent locations if required.

Ø  Ensure that aviation safety as well as all value-added measures are delivered and monitored at all times.

Ø  Plan and manage visits to other regional ATCC’s to ensure inter-regional co-ordination and the pursuance of successful conclusions to mutual agreements.

Ø  Drive continuous improvements in the conceptualisation of ideas to attract new opportunities.

Ø  Identify and recommend improvements in existing processes and procedures to enhance service delivery, innovation and research.

Ø  Consider commercial implications in all decision-making including IP protection processes.

Ø  Monitor and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Air Traffic Service Unit.

Ø  Actively contribute to building a high-performing and collaborative culture with customers being at the heart of the company’s offerings. 

Ø  Partner with the wider business to build and foster innovation in our culture of service excellence.

Ø  Manage and implement a robust governance framework for the Air Traffic Service Unit.

Ø  Continuously monitor and measure compliance of the Air Traffic Service Centre/Unit to all ATNS policies and procedures and relevant legislation.

Ø  Manage the Air Traffic Service Unit’s performance against strategy and set targets and corporate objectives.

Ø  Lead the Air Traffic Service Unit’s projects' overall risk assessment and issue management.