Strategy Implementation - Providing operational leadership in Air Traffic Services at OR Tambo International Airport as well as the associated Flight Information Regions to ensure achievement of regional and overall ATNS business strategy.Providing operational input and insights into the operations and long-term ATNS strategy. Participating in the development, implementation, and articulation of the regional strategy and value proposition to the organisation aligned to the operations and business strategies. Supporting the Head and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS. Leading the design, implementation and management of the Air Traffic Service Centre/Unit business plan, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements. Driving delivery of the required projects/initiatives within the Air Traffic Service Centre/Unit strategy to be on time, within budget and to the required standard. Leading implementation of processes to collect feedback on how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business. Analysing trends and metrics in partnership with the Head to develop the required solutions, programs, and policies aligned to the business needs and strategies. Setting clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by cascading the targets appropriately. Developing the annual business plan for the Air Traffic Service Centre/Unit to enable achievement of the overall ATNS business strategy and targets. Supporting co-ordination and implementation of the corporate transformation strategy in the Air Traffic Service Centre/Unit in line with relevant policies and legislation.

Operational leadership in the provision of Air Traffic Services - Planning, organising and co-coordinating Air Traffic Services in the FIR to satisfy the reasonable requirements of the aviation community. Defining new operational requirements (processes and procedures) in the short and medium term to maintain and enhance the Air Traffic Service, making the necessary recommendations for implementation and managing approved implementation. Building and maintaining strong business relationships with customers to understand their strategies and plans to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensuring continuous collaboration for conducting of research and development to enable continuous enhancement of the Air Traffic Service Centre/Unit’s operating model, products and services aligned with trends, technological advances, and changes in business strategy. Ensuring the effective integration and implementation of all Air Traffic Service Centre/Unit ’s resources to meet the required service delivery capability aligned to customers’ requirements. Ensuring the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended Practises. Developing, implementing, maintaining, measuring, monitoring and continuously reviewing the Air Traffic Services Station Standing Instructions, policies, procedures, service level agreements, and letters of procedures and/or agreements. Providing Air Traffic Service inputs and participate in the review of legislation that affects the delivery of Air Traffic Services.  Implementing and participate in projects aimed at improving the client experience in collaboration with the stakeholders in the respective business areas. Ensuring communication to all affected parties is in line with the requisite quality, empathy, and timelines to deliver outstanding experiences. Continuously monitoring and identifying any trends or other possible indicators of deterioration in safety or service levels. A pro-active plan to ensure safety and service levels is implemented and maintained. Managing and overseeing investigations into air traffic incidents and occurrences, recommending and implementing appropriate action. Authorising the extension of normal services and services for special operations in accordance with policy and regulations, providing personnel and facilities at locations where ATS is not permanently provided and augmenting staff at permanent locations if required. Ensuring that aviation safety as well as all value-added measures are delivered and always monitored. Planning and managing visits to other regional ATCC’s to ensure inter-regional co-ordination and the pursuance of successful conclusions to mutual agreements. Supporting a drive for continuous innovation and evolution of the ATNS products and services to deliver a best-in-class customer experience all times. Driving continuous improvements in the conceptualisation of ideas to attract new opportunities. Identifying and recommending improvements in existing processes and procedures to enhance service delivery, innovation and research. Considering commercial implications in all decision-making including IP protection processes. Monitoring and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Air Traffic Service Centre/Unit. Actively contributing to building a high-performing and collaborative culture with customers being at the heart of the company’s offerings.  Partnering with the wider business to build and foster innovation in our culture of service excellence.

 Governance, Risks, Compliance & Reporting - Managing and implementing a robust governance framework for the Air Traffic Service Centre/Unit. Continuously monitoring and measuring compliance of the Air Traffic Service Centre/Unit to all ATNS policies and procedures and relevant legislation. Managing the Air Traffic Service Centre/Unit’s performance against strategy and set targets and corporate objectives. Leading the Air Traffic Service Centre/Unit’s projects' overall risk assessment and issue management. Ensuring compliance with relevant legislation, policy and standards. Consolidating input from all relevant parties to prepare strategic level reports for the Head of Region and other relevant stakeholders. Preparing ad hoc reports as required.

 Stakeholders Management - Building, maintaining and nurturing mutually beneficial relationships with all relevant stakeholders. Adapting Air Traffic Management service delivery as practically as possible to meet client needs and expectations. Participating in industry and regulatory forums and workgroups on a local, regional, national, and international level. Building and maintaining effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery

Finance & Cost Management - Compiling and recommending an operating budget for Air Traffic Services to support the continuous rendering of the services in the prescribed manner. Leading development, utilisation, and management of the Air Traffic Service Centre/Unit’s budget. Ensuring effective leadership in the management of operational costs to enable efficient utilisation of financial resources. Ensuring compliance to the financial policies and procedures applicable in ATNS.Ensuring accountability and reporting on all costs incurred against the approved budget. 

 People Management - In conjunction with ATS Capacity Planning, ensure the availability of skilled and competent staff in the Air Traffic Service disciplines at the Centre to meet the current and future needs aligned to the operating model and overall business strategies. Ensure high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives and the ATNS business strategy. Coordinating and ensuring resourcing deliverables in line with the Service Level Agreements. Leading and managing the team to utilise their skills and expertise to support an integrated approach to managing the Air Traffic Service Centre/Unit. Managing performance outputs of the Air Traffic Service Centre/Unit by using the performance management system and taking corrective action promptly and effectively. Training, mentoring and coaching staff as required to ensure continuous development and availability of the required skill and talent.Ensuring the transfer of knowledge and skills to enable sustainability within Air Traffic Service Centre/Unit from a succession management perspective. Performing talent management aligned to the HR policies and procedures. Driving employee engagement and retention within the Air Traffic Service Centre/Unit function.