FRC and MMS Operator
Listing reference: atns_000415
Listing status: Closed
Apply by: 5 February 2024
Position summary
Industry: Aviation & Aerospace
Job category: Admin, Office Support and Services
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
ATNS
Introduction
To provide a professional consistent and reliable customer care service for the ATNS Technical Support, including all VSAT related support that is aligned to the overall ATNS vision and mission and to participate in the maintenance and configurations of the MMS
Job description
- Answering all incoming calls and related queries in a friendly and professional manner
- forwarding calls to their respective destinations
- Making contact with Stakeholders and outside parties providing follow-up/progress feedback
- Building sound relations with fellow staff members
- Ensuring a supportive and motivated environment
- Processing all administrative functions related to enquiries from clients/stake holders
- Contributing to the overall effectiveness of the Technical Service delivery – ensuring that all fault reports are effectively managed with respect to Stake Holder interests
- Capturing all Stake Holder Fault Reporting on the MMS information system
- Keeping track of outstanding Fault Status on a continuous basis
- Following up with all clients regarding progress or completion
- Assisting with the management of Technical Support Stores and Stock Takes at all centres
- Controlling the Spares Inventory of all equipment and systems and ensure that all new equipment spares are indeed entered onto the MMS data base registering items per serial number
- Ensuring that all existing spares are serialized
- Monitoring spares movements including TAT’s when dispatched to workshops for repair
- Ensuring compliance to SLA’s
- Ensuring compliance with ATNS QMS
- Ensuring compliance with SACAA and ICAO recommendations
- Complying with the ATNS OH&S plan
- Liaising with Peers, Technical Support staff, ATC, SADC and other clients/stakeholders
- Liasing with external clients
Minimum requirements
- Grade 12
- A National Diploma or B-tech qualifications could be an advantage.
- 2 years Help/Call desk related training and/or experience
