Senior Systems Support FACT
Listing reference: atns_000731
Listing status: Online
Apply by: 18 September 2025
Position summary
Industry: Aviation & Aerospace
Job category: Others: IT and Telecommunication
Location: Western Cape
Contract: Permanent
EE position: No
Introduction
ATNS seeks a candidate to provide administration and maintenance of high-level back-end IT systems and servers in Cape Town server room and nationally as required.
Job description
Major Activities
- Perform and contribute towards the upgrade of ICT systems and ensure that systems software is on the latest acceptable version.
- Deploy and manage Cloud Infrastructure and services.
- Administer the Office and Collaboration systems.
- Respond to all ICT systems services calls effectively and timeously.
- Serve as an escalation point from and to End User Support team members.
- Manage and monitor user’s PC’s, Hypervisor software, storage platforms, server platforms, Application publishing, reverse proxy, Active Directory, Backup, file/ print systems at all ATNS sites.
- Manage and monitor SLAs relating to ICT systems.
- Analyse user calls and incidents to report on and identify operational trends for future ICT requirements.
- Maintain the ICT systems resilience through effective management of server platforms and back-up technologies.
- Ensure the resolution of Support Service issues through the facilitation between stakeholders.
- Manage ICT systems in line with ITIL and ISO guidelines.
- Manage and ensure repair practices are adhered to including product warrantees and best practices.
- Manage knowledge base of common faults experienced by users and their resolution.
- Administer ICT disaster recovery and backup environments.
- Administer domain policies to ensure security and integrity.
- Responsible for implementation of ICT Support Service-related projects according to agreed plan and acceptance testing.
- Ensure compliance of the security policy through effective management of security events.
- Adhere to all IT policies, procedures and standards relating to ICT systems.
- Ensure and report on IT DRP exercises that are conducted with business on all ICT Support Service systems.
Minimum requirements
Minimum Qualifications:
- National Diploma in IT or equivalent
- Certification in:
- IT Infrustructure and Cloud Services
- ITIL
- Linux (Added advantage)
Minimum Experience:
- 5 years’ experience in the IT environment of which 3 years should be in a senior systems support role looking after the management, operation, maintenance and support of ICT hardware and software systems, which include WAN, LAN, Storage, Servers, desktops, mobile devices, software and cloud systems.
