Biling - Manage customer’s account and ensure all queries are resolved within a reasonable timeframe.

Responsible for acknowledgement and respond to all customer queries within reasonable time as guided by ATNS procedures. Responsible for logging customer’s queries on the query register. To ensure that flights are billed correctly and to adjust the original billing as per billing questions received from customers at any given time to eliminate any rejections and delays of payments. Ensure that customer’s accounts are credited as per resolution from the Billing Team. Capturing of all credit and debit notes on the Oracle system for review by the line manager. Open new accounts on the Oracle system as allocated by the line manager. Ensure the customers master data is updated with accurate and relevant customer details. Send invoices and statements of account as requested by customers. Identify duplicate accounts from the Oracle system and request account merger from the line manager. Maintain the customer’s accounts allocated by the supervisor. Ensure that all customers have email addresses on the Oracle system, to ensure that monthly statements can be send timely. Perform weekly/monthly pro-forma invoicing for key customers.

Debt Collection & Refusal of Services -Ensure that debt collection is done timeously within the time stipulated in the credit management policy and the procedures. Manage relationships with customers. Meet collection targets as set by the line manager to maximuse cash flows. Maintain and reduce provision for doubtful debts (Estimated Credit Losses) to a minimum. Monitor potential bad debts and take necessary action to ensure recovery of debt by escalating to management. Prepare a request for refusal of services pack due to non-payment. For the Aviation Training Academy, ensure that training is paid upfront before commencement of the training. Receive the bank statements (Local and Forex) daily from the line manager and prepare the worksheet file for identification and capturing of customer receipts. Request a customer remittance advice. Ensure all receipts are allocated promptly and to the correct individual debtors’ accounts. Ensure all receipts are fully applied as per the client remittance advice. Apply and monitor that all unapplied receipts are followed up with customers.       Log all unknown receipts with the bank within two days from date of receipts. Move and capture all inter-company receipts from/to other operating units daily. Prepare and capture customer refunds timely. Capture forex receipts using the appropriate exchange rate. Prepare debt write off schedules and submissions for review. Accessible client files and documentation. Monitor and verify the validity of payments of grounded users, and track to ensure that services are resumed at the earliest convenience. Prepare and send reminder and final notice letters to defaulting customers as required. Accessible customer files and documentation.

Reporting - Provide the debtors book with comments indicating the status of collections.

Other duties - Participation in ad hoc financial projects. Ensuring all Month end procedures are followed.