Major Activities

        ·        Provide operational leadership in Air Traffic Services at OR Tambo International Airport as well as the associated Flight Information Regions to ensure achievement of regional and overall ATNS business strategy.

        ·        Participate in the development, implementation, and articulation of the regional strategy and value proposition to the organization aligned to the operations and business strategies.

        ·        Support the Head and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS.

        ·        Lead the design, implementation and management of the Air Traffic Service Centre/Unit business plan, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements.

        ·        Analyze trends and metrics in partnership with the Head to develop the required solutions, programs, and policies aligned to the business needs and strategies.

        ·        Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by cascading the targets appropriately.

        ·        Compiling and recommending an operating budget for Air Traffic Services to support the continuous rendering of the services in the prescribed manner.

        ·        Defining new operational requirements (processes and procedures) in the short and medium term to maintain and enhance the Air Traffic Service, making the necessary recommendations for implementation and managing approved implementation.

        ·        Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit ’s resources to meet the required service delivery capability aligned to customers’ requirements.

        ·        Ensure the delivery of Air Traffic Services is in accordance with the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organization’s Standards and Recommended Practices.

        ·        Develop, implement, maintain, measure, monitor and continuously review the Air Traffic Services Station Standing Instructions, policies, procedures, service level agreements, and letters of procedures and/or agreements.

        ·        Implement and participate in projects aimed at improving the client experience in collaboration with the stakeholders in the respective business areas.

        ·        Ensure communication with all affected parties is in line with the requisite quality, empathy, and timelines to deliver outstanding experiences.

        ·        Drive continuous improvements in the conceptualization of ideas to attract new opportunities.

        ·        Identify and recommend improvements in existing processes and procedures to enhance service delivery, innovation, and research.

        ·        Monitor and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Air Traffic Service Centre/Unit.

        ·        Actively contribute to building a high-performing and collaborative culture with customers being at the heart of the company’s offerings.

        ·        Manage and implement a robust governance framework for the Air Traffic Service Centre/Unit.

        ·        Continuously monitor and measure compliance of the Air Traffic Service Centre/Unit to all ATNS policies and procedures and relevant legislation.

        ·        Lead the Air Traffic Service Centre/Unit’s projects' overall risk assessment and issue management.

        ·        Consolidate input from all relevant parties to prepare strategic level reports for the Head of Region and other relevant stakeholders.

        ·        Build, maintain and nurture mutually beneficial relationships with all relevant stakeholders.

        ·        Adapt Air Traffic Management service delivery as practically as possible to meet client needs and expectations.

        ·        Participate in industry and regulatory forums and workgroups on a local, regional, national, and international level.

        ·        Lead development, utilization, and management of the Air Traffic Service Centre/Unit’s budget.

        ·        Ensure compliance with the financial policies and procedures applicable in ATNS.  

        ·        Ensure high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives and the ATNS business strategy.

        ·        Coordinate and ensure resourcing deliverables in line with the Service Level Agreements

        ·        Lead and manage the team to utilize their skills and expertise to support an integrated approach to managing the Air Traffic Service Centre/Unit.

        ·        Manage performance outputs of the Air Traffic Service Centre/Unit by using the performance management system and taking corrective action promptly and effectively.

        ·        Drive employee engagement and retention within the Air Traffic Service Centre/Unit function.