Establish sound relationship with clients before meeting them at ATA: Acknowledge receipt and respond to client service requests within 48 hours. Process the enquiries by prospective clients. Prepare for client arrival by obtaining non-ATNS delegates arrival details from Training Information System, by ensuring that arrangements are finalized to transport non-ATNS delegates from the airport to their accommodation prior to their arrival and by ensuring that an ATA representative meet non-ATNS delegates upon arrival at the airport.

Strengthen relationships upon meeting Clients at ATA or any other place: Receive delegates on the first day of their course at the ATA. Manning registration Desk. Prepare for the ATA Induction i.e., Arrange a venue for the Induction, ensure sufficient OHAS forms are available, Medical History forms, Induction Booklets, Welcome Messages, fill hi-tech request form, etc. Present ATA Induction to the delegates. Introduce ATA Delegate Portal to the delegates. Forward confirmation of arrival of international delegates to relevant parties. Sensitize ATA staff of the Culture, Religion and Social behavior of the international delegates.

Strengthen relationship while at ATA: Communicate and interact with delegates daily to obtain daily feedback and inputs from the delegates. Monitoring and Coordination of student’s affairs, i.e. Visas Assistance, Transportation, Telephonic Services, etc. Implement Customer Service Initiatives. Coordinate Photography i.e. ensure that photos are taken for every course commencing. Monitoring and handling of Customer Complaints. Regularly monitor suggestion box. Follow up and respond to delegates’ suggestions and queries. Forward relevant Delegate Evaluation Reports to CRM monthly. Attend to delegate illness/request for medical assistance by referring them to the M: TS&A for approval of medical assistance. Arrange monthly international ATNS delegate excursions with specific attention to transport to and from the visiting site, transport to and from the ATA, guest lodge arrangements, entry fees and pre-prepared lunches. Attend to planned ATA facility tours. Continuous Interactions with Service Providers. Collect Ezine information and send to Marketing for publication. Monitor Kiosk sales and inventory. Ensure monthly Stock take is updated

Liaise and Coordinate the format of Certifications/ Graduation Ceremonies with reference to the ATA Internal Procedure: Liaise and coordinate the format of Certification Graduation and End of Course Ceremonies. Coordinate and arrange the IATA graduation events. Coordination of all events in conjunction with ATNS Marketing. Confirmation of flight details for delegates on request. Administer Alumni registrations. Verify and check Alumni Content and send to Marketing for publication. Update Alumnus Database

Ensure Post Course Phase Feedback and Evaluations is obtained from external Organisation after completion of course:Ensure post-course feedback is issued to external organizations four months after completion of course. Ensure that the post-course feedback is obtained from the external organization four months after completion of course.